Shipping policy

Delivery

Orders placed before 2:00pm will be dispatched the same day.
Goods are dispatched during office hours, Monday to Friday excluding bank holidays and weekends.

AUS AUD $10

UK  AUD $30

EU AUD $30

US AUD $30

Rest of the World $30

Customs & Duty

Shipments outside of Australia

Please note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country.

Please be advised that it is your responsibility to pay for these extra charges.

Returns

Joroh Clothing LINE offers free returns.

Australia Returns

Please use the Australia Post return label provided with your order. Take your return to the nearest Post Office and make sure you keep a note of your tracking until your return has been fully processed.

If you wish to use alternative means at your own cost, please send your return to the below address:

Joroh Clothing LINE

P.O BOX 2012,

Melton South VIC 3338

Australia.

International Returns

Please use the DHL return label provided with your order.
Visit the DHL website to book in the collection for your return, using the Waybill number on your label.

Visit here.

For the “Do you need to create a shipping label?” question, click on “No, I already have a shipping label attached to my package” Click on “I have a DHL Waybill number” and then enter your Waybill number (this can be found under the first barcode on your DHL label) and your telephone number to book in your return. Follow the rest of the online instructions.

Alternatively please call DHL on +61 37 0356818 and use your Waybill number to book in a collection. Please retain a copy of the proof of postage.

If you wish to use alternative means, at your own cost, then please send your return to the above address.